2022 CS100 Summit As in years past, the 2022 CS100 Summit will be held at the amazing Sundance Mountain Resort on September 27-29, 2022. ***CS100 topics and networking opportunities are designed for leaders of customer success teams and executives. If you are a customer success leader, this is your event.*** 2022 CS100 Summit Venue Sundance Mountain [...]
Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their renewal or repurchase dates approach. Chief sales officers (CSOs) often underestimate the customer success team’s impact in guiding customers to current value realization and its potential to drive growth. CSOs need seamless interaction partnerships between [...]
Join us for a two-part workshop on the fundamentals of customer discovery. About this event Every successful entrepreneur knows that customer discovery is an essential first (and ongoing) step in creating a new product, service, or business. Understanding who your potential customer is, what keeps them up at night, and what motivates them to solve [...]
ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has [...]
An informal monthly catch-up for Customer Success Professionals of all levels to meet and discuss challenges over a coffee. This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry in a friendly atmosphere. These cafe’s provide a great opportunity to build your connections [...]
Join us September 29, 2022 11:00 AM PT / 2:00 PM ET Managing a field service workforce is difficult, and the stakes are high. With field techs on site in the home or office of your customers, they have a huge impact on account satisfaction and brand perception. With the average cost of an on-site [...]