The best Customer Success conference, hands down. BIG RYG DC is where Customer Success leaders discuss your most pressing challenges and trends. The event is being held in D.C. metro’s tallest building, which offers million-dollar views of the nation’s capital skyline. Join hundreds of your peers to share best practices, ask questions and get the [...]

Align. Advance. Accelerate. Smarter Decisions, Better Outcomes. B2B marketing, sales, and product leaders are empowered by their relationship with Forrester to get ahead of the game: to see around corners and not just anticipate changing circumstances but turn them to their maximum advantage. It all comes down to smart decision-making — having the insight to [...]

Customer Success Management potentially provides a great ROI for many companies, but the costs of service can easily get out of hand if left to its own devices. What can CS Leaders do to help create a lean and efficient CS service that also offers a high-quality experience for all customers? Direct link to the Live Room [...]