For years, the death of technology professional services has been greatly exaggerated. It was nearly common knowledge that professional services was on its way to the dustbin of history, made obsolete by the rapid advancement of cloud technology and the swallowing of everything by software, managed services, and customer success. But more recent trends and [...]
The macro-economic data tends to indicate that 2023 could be a difficult year for at least some companies, yet at the same time, customer retention and net revenue growth will remain ambitions for the majority of businesses. How can Customer Success Management contribute to business success in 2023? Direct link to the Live Room - https://event.webinarjam.com/go/live/297/ryr5pcmluqs6sl
Does your CS team struggle to get your customers to take the actions necessary to drive adoption and achieve clear, measurable outcomes? Despite your CSM's best efforts, do your customers ignore emails, skip meetings, neglect to complete action items, or otherwise sabotage their own success (and yours)? In this session, you will learn how to [...]