What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth. Speakers [...]

Driving excellence in customer success "Customer Success Collective couldn't have done a more amazing job creating a CS community that's modern, collaborative and representation from some of the smartest leaders in customer success. Can't wait for the next event!" Co-Founder & CEO, Catalyst   What is the Customer Success Festival? Whether you’re tackling onboarding, churn [...]

ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]

A shift at the top of your customer's team is the single biggest predictor of customer churn. But it doesn't have to be that way! In this webinar, Ali Cudby of Alignmint Growth Strategies, will share the proven formula for successfully navigating this key inflection point, and turning it into a moment to win a [...]

Join us March 15, 2023 11:00 AM PT / 2:00 PM ET If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you. In 2023, we are clearly operating in uncharted territory. Traditional business models are being disrupted, a new post-pandemic workplace [...]