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CS Leadership Conversations – Why CS is Even More Important in a Recession

Our guest for March needs no introduction for the vast majority of CS professionals, because it's none other than Nick Mehta, CEO at Gainsight. Nick is ones of the CS world's top superstars, and Gainsight has led the way in CS software since its inception back in 2014. Join Nick and our CEO and expert [...]

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ACHIEVING OPTIMAL CUSTOMER AND EMPLOYEE RETENTION WITH QUALITY MONITORING (QM)

Join us March 23, 2023 11:00 AM PT / 2:00 PM ET While the past two years have seen an employee-led “great resignation,” the past six months have seen significant headcount reductions for many tech firms, and 49% of B2B companies expect hiring freezes or potential layoffs in 2023. What does this mean for customer [...]

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