ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]

Wednesday, April 19, 2:00 - 3:00 PM EDT In this thought leadership discussion, Northpass' CEO, Steve Cornwell, and ChurnZero's CEO, You Mon Tsang, will detail how although Customer Success is the last moat for competition in today's evolving market, there is one emerging area for CS teams to explore - customer education. Although learning was [...]