Join ChurnZero, Kenect, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want [...]
Presented by Matthew Curley, Director of Technical Operations, Customer Success at Toast About this talk It was during the COVID pandemic that Toast, a cloud-based restaurant management software company, realized that they had to up-level their customer experience to meet customers where they were - despite being unable to meet customers in-person at their restaurants. [...]
Join us for an in person conversation with Ireland based CS leaders on how we show the value of Customer Success in an economic downturn. CSN Cafes are designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the [...]
According to a recent MIT study, 74% of managers agree that effective management of independent contractors (freelancers, 1099s) is critical to their organization’s success. However, only 30% are prepared to manage a workforce that will continue to rely more on independent workers. As younger generations enter the workforce, and are increasingly turning to the gig [...]