Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Join our upcoming webinar on Thursday 27th July with Remco de Vries, Global VP at Gainsight and guest host Sofia Marrero, Head of CS, Sastrify as they discuss: Health scoring best [...]
In this webinar, you'll learn from a proven operator who's actually done it. We'll cover how to; plan, scale, and hire for a CS function that not only supports your company's growth but also helps fuel and accelerate it!
Consultant burnout in the services economy happens for a multitude of reasons — under- or over-utilization, low morale, inefficient business processes, or lack of skills and development opportunities. But the fact is that skills tracking and development isn’t only a burnout issue within your professional services ranks, it impacts customer satisfaction as well—do you know [...]