What You’ll Learn Customer Contact Week’s flagship annual conference has been connecting CX leaders for more than 25 years and offers interactive workshops, think tank discussions, case study sessions, networking opportunities, and speaker meet and greets. At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This [...]

Overview There is a belief that AI can fundamentally improve intelligence, profitability, and scalability of technology business models. However, it remains unclear what specific use case scenarios and business benefits companies will receive from implementing AI. Given AI is a vast and impactful topic, it has the potential to greatly accelerate managed service organization capabilities. [...]