Brands are amplifying their digital CX investments to better engage customers and inspire loyalty. According to a recent Gartner report, the value of digital customer experience is projected to soar to $13 billion in 2024, marking a substantial surge from the $8 billion invested in 2020. Elevating your customer relationships through memorable digital CX not [...]

Why Attend 92% of leaders believe that in 2024, AI-powered Agent Assist and knowledge management will be the most impactful tools for boosting employee satisfaction and performance. AI-driven knowledge management empowers agents with real-time insights, enabling them to deliver personalized, meaningful support. By surfacing the right information at key moments, agents can transform interactions and [...]