In today's cutthroat business arena, customer experience is the key differentiator, with 89% of businesses competing primarily on this front. As a positive CX can boost loyalty, Revenue and curtails churn, while a negative one damages reputation and hinders growth. Achieving superior CX is challenging however, especially in a world dominated by e commerce and [...]

Webinar Overview AI is changing the economics of customer service by breaking the linear growth model. Support teams no longer have to grow headcount and drive up costs to meet demand. With AI tools, they can offer high-quality support at scale in an efficient, cost-effective way and fuel powerful customer experiences that provide compounding long-term [...]