Make real-life connections at our main event. We're bringing the entire Customer Success world to New York City for one week, providing thought-provoking content as the backdrop for meaningful conversations and relationships. The entire week is anchored by an incredible main event on Tuesday, September 30th at Convene (225 Liberty Street - inside Brookfield Place, [...]
Make real-life connections at our main event. We're bringing the entire Customer Success world to New York City for one week, providing thought-provoking content as the backdrop for meaningful conversations and relationships. The entire week is anchored by an incredible main event on Tuesday, September 30th at Convene (225 Liberty Street - inside Brookfield Place, [...]
For Gainsight’s Chief Revenue Officer, Marilee Bear, the first 90 days leading Customer Success were eye-opening. Complex incentives, fuzzy retention metrics, and buried expansion signals made it challenging to forecast growth with confidence. In this exclusive session, Marilee shares how she redefined the role of CS from a support function to a revenue lever, and [...]