For years, you've been saying it: Customer Success can't solve churn alone. You've witnessed firsthand how sales overpromises, product gaps, and organizational silos undermine even the most dedicated CS efforts. Now, we have the data to prove it. The Data Reveals: • Churn is a Systemic Issue • Product is Key • Broken Promises Kill [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
Technology is only part of the story when it comes to running an efficient warehouse. True success also depends on the people and processes behind the software. Join moderator John Monarch of PESTI as he sits down with SnapFulfil Account Managers Cheree Brewer and Adam Biggs to explore how a proactive customer success approach helps [...]
Appreciation is universal — but how it’s expressed and received varies widely across cultures. In this session, Achievers' Senior Director of Customer Success, Emma Harvie, is joined by Moxa's Head of Learning and Development, Julie Lin, to explore how organizations can foster belonging and appreciation in diverse, multicultural environments. They'll share: - How Moxa built [...]
Top of mind for almost every post-Sales leader right now is how to scale their team’s ability to manage a growing customer population without having to scale headcount. Automation, playbooks, AI, digital CS – these can help, but what we ultimately need is to ensure that the human we trust to do these critical jobs are spending [...]
Elevate your customer success strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.