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Shaping the Future of Customer Success in EMEA

Meet the Visionaries Redefining Customer Success—In Just Two Days Pulse is more than a conference; it’s the gathering place for innovators, leaders, and doers in customer success. From AI-powered strategies to actionable growth plans, you’ll walk away with the tools and inspiration to drive real impact. This is the event you can’t afford to miss—register [...]

Ongoing

Customer Success Summit | Toronto | November 2025

Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.

Remedy to BMC Helix ITSM Migration – Featuring Vodafone’s Customer Success

Discover how leading enterprises are transforming IT service management by migrating from on-premises Remedy to cloud-native BMC Helix ITSM. Join us for this exclusive session where BMC experts share proven strategies, and Vodafone reveals how they modernised their global ITSM for smarter, faster service delivery. As enterprises modernize their IT landscapes, the move from on-premises [...]

Content Operations in the Age of AI

80% of organizations are using AI, but only 29% report moderate or fast progress in scaling it. That's one of many insights coming out of Content Science's latest update from the world's largest study of content operations. In this webinar, Colleen Jones and Christopher Jones, PhD, will delve into what the newest research with more [...]

Your Roadmap to Driving Conversions with Effective Lead Follow-Up

Research indicates that while only 2% of sales conversions are made during the first point of contact, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues [...]