AI as a Strategic Partner for CSMs is a highly interactive working session where you actively use AI to rethink how you prepare for meetings, plan accounts, communicate with customers, and prioritize your work. You'll collaborate with fellow CSMs, experiment with real scenarios, and leave with practical tools you can apply immediately to your book [...]

European companies aren’t waiting for global consensus. They’re investing more in Customer Success, digitising faster than North America, and focusing on education-first, scalable journeys that put the customer in control. Gainsight’s 2025 CS reveals how EMEA CS teams are evolving in real time—from how they’re leaning into digital and education-led journeys, adopting AI with greater [...]