About Over the past few years, the discipline Customer Success has exploded. As the industry grows, so do the open roles—and the number of people applying for those lucrative positions. So what does it take to thrive in this emerging field? How is it different from customer service, or customer support? What is customer success […]

Embracing the new future of privacy means embracing privacy software // Live Thursday, March 2 at 11am PT / 2pm ET With a predicted recession looming as we start 2023, companies and employees alike are feeling pains as they face budget cuts and layoffs. And with smaller budgets comes increased scrutiny on cost-center teams not traditionally […]

ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive […]

Welcome to the Second Annual Success Summit: A conference focused on the latest trends, strategies and techniques to drive customer success, where you’ll gain valuable insights, knowledge, and strategies to take your career to the next level. Whether you’re looking to land a job as a customer success manager or you’re a seasoned professional looking […]

ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is […]

A shift at the top of your customer’s team is the single biggest predictor of customer churn. But it doesn’t have to be that way! In this webinar, Ali Cudby of Alignmint Growth Strategies, will share the proven formula for successfully navigating this key inflection point, and turning it into a moment to win a […]

Join us March 15, 2023 11:00 AM PT / 2:00 PM ET If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you. In 2023, we are clearly operating in uncharted territory. Traditional business models are being disrupted, a new post-pandemic workplace […]

As a customer success leader you’re faced with an interesting dilemma – company leadership is looking at you for ways to maintain or increase retention rates, without significantly scaling your CS teams. The most innovative companies understand the value of a digital customer success strategy, and how it benefits all customers, not just the smallest […]

Join us March 21, 2023 11:00 AM PT / 2:00 PM ET Talent worldwide agrees: services businesses that demonstrate strong leadership and provide a stable working environment are the most appealing. Striking new evidence suggests that employees are increasingly focused on being part of a culture that has a strong handle on its future. Attend […]

Join us March 22, 2023 11:00 AM PT / 2:00 PM ET With services revenue dominating the technology industry as responsibility for customer outcomes shifts to suppliers, it’s never been more important to get your service offers right. However, robust services portfolio management process is rare. Product management and marketing remain focused on technology, and […]

Our guest for March needs no introduction for the vast majority of CS professionals, because it’s none other than Nick Mehta, CEO at Gainsight. Nick is ones of the CS world’s top superstars, and Gainsight has led the way in CS software since its inception back in 2014. Join Nick and our CEO and expert […]

Join us March 23, 2023 11:00 AM PT / 2:00 PM ET While the past two years have seen an employee-led “great resignation,” the past six months have seen significant headcount reductions for many tech firms, and 49% of B2B companies expect hiring freezes or potential layoffs in 2023. What does this mean for customer […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

Transitioning Into Customer Success as a Career We Talk a Lot About Customer Success As a Career, But How Do We Transition into It? This series shines a light on how professionals from various careers and experiences can transition to Customer Success career paths. Key points: The core skill set of a Customer Success Manager […]

Are you a lone wolf or a teamplayer? Do you like to play golf alone or rugby in a team? Intellectual property is a complex business that is hard to be handled by only one person at a company. However, it is still the case that an IP Manager or a patent engineer is responsible […]

When Thursday, March 30 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Achieve sustainable operational economics and hyper-automation with Oracle Unified Operations Telco cloud networks and 5G empower CSPs to offer new and differentiated services, but they also introduce higher levels of complexity. Managing such networks while realizing its full business potential requires an integrated automated operations approach across orchestration, inventory, and assurance, to not only accelerate […]