Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

Transitioning Into Customer Success as a Career We Talk a Lot About Customer Success As a Career, But How Do We Transition into It? This series shines a light on how professionals from various careers and experiences can transition to Customer Success career paths. Key points: The core skill set of a Customer Success Manager […]

Are you a lone wolf or a teamplayer? Do you like to play golf alone or rugby in a team? Intellectual property is a complex business that is hard to be handled by only one person at a company. However, it is still the case that an IP Manager or a patent engineer is responsible […]

When Thursday, March 30 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Achieve sustainable operational economics and hyper-automation with Oracle Unified Operations Telco cloud networks and 5G empower CSPs to offer new and differentiated services, but they also introduce higher levels of complexity. Managing such networks while realizing its full business potential requires an integrated automated operations approach across orchestration, inventory, and assurance, to not only accelerate […]

This lady might well be one of my favorite people we have featured on a RedHolt podcast. Vanessa Walmsley leads Customer Success for Vizrt Group one of the largest companies in the broadcasting sector. Listen to the interview with the lead of our Customer Success Management Practice, Charlotte Bass, and you’ll quickly find out why Vanessa deserves her place at […]

🚨 Did you miss it!? 🚨 Not many did, that was one great conversation on Account Management. For those that did, you can watch it here: https://youtu.be/AsF6UGRIITc But don’t be a fool and miss the follow-up talking all about Customer Success! We will take time to work with you, the community, to better understand the […]

ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers […]

I’ll be joined by CS influencers – Markus Rentsch, Ezra Zimbler and Jan Young for this audio event. We’ll discuss multiple aspects around customer success in 2023. Stay tuned! Register through LinkedIn – https://www.linkedin.com/events/7044345896418897920/about/

ORS provides new IP streaming services empowered by a Digital transformation Connect Oracle Service Cloud & BRM with Oracle Integration ORS group has evolved from a transmitter network operator into a “Digital Content Gateway” and as a reliable partner, guarantees perfect “content transport” via cable, IP, satellite, and antenna and offers IP services and streaming […]

Scaling digital initiatives in 2023? Join us to hear how Gainsight’s product roadmap will help you drive more personal, cohesive customer experiences through digital programs. See what’s on our roadmap to improve existing digital capabilities as well as deliver new ways to delight and engage your customers. Join us to learn how: Our unified platform […]

Thinking about how to turn your business model into a subscription business model? Do you want to avoid churn, increase retention and encourage your customers to use your product or service more intensively? Do you want your customers to increase their efficiency, generate more sales or reduce costs through you? Then our online seminar “Level […]

ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is […]

Wednesday, April 19, 2:00 – 3:00 PM EDT In this thought leadership discussion, Northpass’ CEO, Steve Cornwell, and ChurnZero’s CEO, You Mon Tsang, will detail how although Customer Success is the last moat for competition in today’s evolving market, there is one emerging area for CS teams to explore – customer education. Although learning was […]

For April’s edition of our Customer Success Leadership Conversations live webinar series, we welcome back a returning guest and a “friend of the family” in the form of Alan Fecamp, CS Leadership Recruitment Specialist at Zeren Global. Alan will be talking to our CEO and expert author Rick Adams on the topic of The 2023 […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

When Thursday, April 27 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]