Why Attend 92% of leaders believe that in 2024, AI-powered Agent Assist and knowledge management will be the most impactful tools for boosting employee satisfaction and performance. AI-driven knowledge management empowers agents with real-time insights, enabling them to deliver personalized, meaningful support. By surfacing the right information at key moments, agents can transform interactions and […]

Join us on Thursday at 1pm ET, November 14, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position – we all have something to learn from each other. This series is meant […]

From traditional guilds to modern digital platforms, communities have always been the bedrock for professional growth and innovation. These networks have evolved from physical marketplaces to today’s business communities, but their core purpose remains unchanged: connecting professionals to share knowledge, establish best practices, and accelerate success. In our upcoming CSM Corner session, we’ll explore how […]

Webinar Overview AI is changing the economics of customer service by breaking the linear growth model. Support teams no longer have to grow headcount and drive up costs to meet demand. With AI tools, they can offer high-quality support at scale in an efficient, cost-effective way and fuel powerful customer experiences that provide compounding long-term […]

Back by popular demand from ZERO-IN 2024, join us for an encore session that empowers CS leaders to foster growth, resilience, and ownership within their teams. Transform customer losses into team learning by empowering your CSMs to own both wins and losses. Learn how to create a churn analysis template to use for professional development […]

Best practices for a strong security foundation In today’s digital landscape, secure access is more than just protection; it’s about agility, intelligence, and resilience. As cyber threats grow, organizations now more than ever, must manage access efficiently while safeguarding sensitive data. Join this exclusive webinar to discover how Oracle Identity and Access Management (IAM) solutions […]