Cambridge Customer Success is an informal meetup of people working within Customer Success, in or around Cambridge. Come and join us for Drinks, Pizza great presentations and great discussions.

When people talk about tech stacks, the conversation usually stops at a list of tools. But here’s the reality: the stack is not the strategy. It’s the support behind it. In today’s world of blurred lines between customer education, community, in-app guidance, and digital success, the pressure is on: AI tools are hitting the market daily Execs […]

About this talk In light of recent high-profile network disruptions, the urgency for robust quality management to protect critical infrastructure systems and services has never been clearer. As Information and Communications Technology (ICT) becomes the backbone of our modern society, the industry is at a crucial crossroads to elevate Quality Management to the forefront. Transitioning […]

About this talk Join this session to kickoff our new Client-Centric Webinar series- workshops dedicated to showcasing a typical client interaction and how you can succeed using Morningstar Direct Advisory Suite. Discover how to transform a first-time client meeting into a success story. Learn to import, analyze, and compare client data efficiently using Morningstar Direct […]

AI in Customer Success is evolving quickly. What started with assistants that summarise calls or draft emails has now advanced to intelligent agents that can run entire playbooks. Picture a renewal agent sending emails, making calls, updating the CRM, and escalating risks, all within the guardrails you define. This session will explore how Agentic AI […]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in […]

On September 25th, Wednesday Women cofounders Leslie Greenwood and Melissa Moody and Sarah Kiley from ChurnZero will host executive women in the DC area for delightful conversation and delicious coffee. Interested in joining us? Please register below. Location: Bluestone Lane Dupont Circle Coffee Shop 1150 Connecticut Ave NW, Washington, DC 20036   When: September 25, 2025 from 7:30-9:30 am EST This event is generously brought to […]

For Gainsight’s Chief Revenue Officer, Marilee Bear, the first 90 days leading Customer Success were eye-opening. Complex incentives, fuzzy retention metrics, and buried expansion signals made it challenging to forecast growth with confidence. In this exclusive session, Marilee shares how she redefined the role of CS from a support function to a revenue lever, and […]