For years, you’ve been saying it: Customer Success can’t solve churn alone. You’ve witnessed firsthand how sales overpromises, product gaps, and organizational silos undermine even the most dedicated CS efforts. Now, we have the data to prove it. The Data Reveals: • Churn is a Systemic Issue • Product is Key • Broken Promises Kill […]

Technology is only part of the story when it comes to running an efficient warehouse. True success also depends on the people and processes behind the software. Join moderator John Monarch of PESTI as he sits down with SnapFulfil Account Managers Cheree Brewer and Adam Biggs to explore how a proactive customer success approach helps […]

Appreciation is universal — but how it’s expressed and received varies widely across cultures. In this session, Achievers’ Senior Director of Customer Success, Emma Harvie, is joined by Moxa’s Head of Learning and Development, Julie Lin, to explore how organizations can foster belonging and appreciation in diverse, multicultural environments. They’ll share: – How Moxa built […]

Join this webinar to learn how you can use ServiceNow Sales and Order Management to acquire and retain customers. It details how recent innovations in ServiceNow SOM make it possible to dynamically price and quote deals and manage and fulfill orders. You’ll leave with practical tips to reduce your time to quote, order fallout, and […]

Join our expert panel for a virtual discussion on how customer success professionals can unify sales, services, success, and support to achieve a truly connected customer journey. Learn how a unified customer data strategy is the key to driving long-term growth, reducing churn, and delivering personalized experiences at every stage. Can’t make it live? Don’t […]

Discover how leading enterprises are transforming IT service management by migrating from on-premises Remedy to cloud-native BMC Helix ITSM. Join us for this exclusive session where BMC experts share proven strategies, and Vodafone reveals how they modernised their global ITSM for smarter, faster service delivery. As enterprises modernize their IT landscapes, the move from on-premises […]

80% of organizations are using AI, but only 29% report moderate or fast progress in scaling it. That’s one of many insights coming out of Content Science’s latest update from the world’s largest study of content operations. In this webinar, Colleen Jones and Christopher Jones, PhD, will delve into what the newest research with more […]

Research indicates that while only 2% of sales conversions are made during the first point of contact, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues […]

Pass the Baton, not the Buck: Driving Sales to Post-Sales Alignment In this 3-part Totango webinar series, we will be exploring the world of Sales to post-Sales alignment, compiling tactical lessons, downloadable templates, and tangible best practices learned across hundreds of Totango customers. Once your alignment framework is in place, the next challenge is buy-in. […]

For years, you’ve been saying it: Customer Success can’t solve churn alone. You’ve witnessed firsthand how sales overpromises, product gaps, and organizational silos undermine even the most dedicated CS efforts. Now, we have the data to prove it. The Data Reveals: • Churn is a Systemic Issue • Product is Key • Broken Promises Kill […]

Overview Challenges Customer Success leaders struggle to predict churn and act on insights fast enough. Fragmented data and manual workflows slow response times—AI agents solve this by automating action and bridging teams across support, delivery, and success. Summary This webinar explores how AI agents are transforming Customer Success by moving from passive insights to proactive […]

AI is shaping how customer teams work and scale. Join You Mon Tsang and Abby Hammer for a first-hand look at how ChurnZero’s AI Agents turn complexity into clarity; automating routine work, surfacing insights, and taking action so you can focus on strategy, relationships, and growth. You’ll get an inside tour of ChurnZero’s new AI […]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in […]

AI Agents are transforming how Customer Success teams work — from surfacing risk signals to drafting personalized outreach and automating routine tasks. Join this interactive, small-group workshop (limited to 15 participants) to explore how you can design and launch your own Customer Success AI Agent. Together, we’ll: 💡 Break down what an AI Agent is […]

Every CS leader wants to scale, but how do you do it without losing the quality, trust, and outcomes your customers expect? In this session with Gainsight’s SVP of Strategy and Market Development, and MoEngage’s Sr. Manager of CS Enablement, learn how top teams are using intelligent agents and AI to reduce cost to serve, streamline operations, […]

🌆 Vancouver Customer Success Community: “AI Across the Customer Journey” Join Vancouver’s growing Customer Success community for an evening of learning, inspiration, and networking — featuring three rapid, high-impact talks on how CS leaders are applying AI across the customer journey. This session moves beyond theory and into real-world applications, covering how AI can accelerate […]