The Practical CSM Academy is an online training and CPD (continuing professional development) portal for the Customer Success community. Members can subscribe to the Academy on an annual basis either individually or in corporate teams. Membership provides access to the “Certified CSM Professional” world-class professional training and certification program for customer success management, plus literally hundreds of searchable training and development assets in a wide range of formats, that cover all things CS related, plus regular live online training sessions each month, in addition to multiple other benefits.