What are the important implications for the Customer Success profession in 2021: particularly through the lens of Net Revenue Retention?
Key topics include:
- What is NRR?
- Driving Greater NRR
- The impact on the Customer Success function
- NRR and Corporate Strategy
- What does Customer Success need to change or adapt to increase NRR?
Rick Adams, CEO & Founder, Practical CSM
Peter Armaly, VP of Customer Success, ESG (former: Sr. Director of CS Enablement, Oracle NA.)
Maranda Dziekonski, Chief Customer Officer, Swiftly (former: Sr. VP of CS and People, Swiftly)
Jeff Breunsbach, Director of Brand, Higher Logic; Co-founder, Gain Grow Retain (former Director of Customer Experience, Higher Logic)