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A New Approach to Scaling Customer Success – Part 2

The second part of a two part article on how to scale customer success, including a discussion on how to segment customers based upon customer outcome-related criteria rather than (or in addition to) supplier-related criteria Customer Centricity Instead of Supplier Centricity The question we posed at the end of Part One is whether [...]

2022-10-28T20:44:06+01:00Categories: Articles, CPD|Tags: , , , , , , , , , |

A New Approach to Scaling Customer Success – Part 1

The first part of a two part article on how to scale customer success, including a discussion on how to segment customers based upon customer outcome-related criteria rather than (or in addition to) supplier-related criteria  Introduction I was recently given the opportunity to talk to the delegates at the Customer Success Association’s 2019 [...]

2022-10-26T17:45:03+01:00Categories: Articles, CPD|Tags: , , , , , , , , , |