Job Hunting Advice For Customer Success Managers – Alan Fecamp – Part Three
Securing Your First Customer Success Management Position
Overview YES there are still JOBS to be filled in CUSTOMER SUCCESS MANAGEMENT BUT... you cannot expect to just walk into a dozen or so interviews and select the position of your choice! If you want to secure your first position as a CSM but have been frustrated by applying for position after position [...]
Moving Your Customer Success Career Forwards – Part B
The concluding part of a conversation with Maranda Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing the best customer-facing [...]
Moving Your Customer Success Career Forwards – Part A
The first part of a conversation with Maranda Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing the best customer-facing [...]
From Broadway Musicals to CS Leadership
A conversation with Sarah Bierenbaum. Sarah is Vice President of Customer Success for HyperScience. Hypersience applies proprietary machine learning software to solve problems with real human impact. Sarah is a results-driven leader, empathic manager and voracious learner with a passion for helping people grow, and with twenty years’ experience of managing projects and people through [...]