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Securing Your First Customer Success Management Position

Overview YES there are still JOBS to be filled in CUSTOMER SUCCESS MANAGEMENT BUT... you cannot expect to just walk into a dozen or so interviews and select the position of your choice! If you want to secure your first position as a CSM but have been frustrated by applying for position after position [...]

2022-09-19T10:13:55+01:00Categories: CPD, Latest Articles|Tags: , , , , , , , , , |

Moving Your Customer Success Career Forwards – Part B

The concluding part of a conversation with Maranda Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing the best customer-facing [...]

Moving Your Customer Success Career Forwards – Part A

The first part of a conversation with Maranda Dziekonski. Maranda is Vice President for Customer Success at Swiftly, Inc.. Swiftly develops enterprise software to help transit agencies and cities improve urban mobility, and Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing the best customer-facing [...]

From Broadway Musicals to CS Leadership

A conversation with Sarah Bierenbaum. Sarah is Vice President of Customer Success for HyperScience. Hypersience applies proprietary machine learning software to solve problems with real human impact. Sarah is a results-driven leader, empathic manager and voracious learner with a passion for helping people grow, and with twenty years’ experience of managing projects and people through [...]