loader image

Securing Your First Customer Success Management Position

Overview YES there are still JOBS to be filled in CUSTOMER SUCCESS MANAGEMENT BUT... you cannot expect to just walk into a dozen or so interviews and select the position of your choice! If you want to secure your first position as a CSM but have been frustrated by applying for position after position [...]

2022-09-19T10:13:55+01:00Categories: CPD, Latest Articles|Tags: , , , , , , , , , |

Farm Don’t Hunt, and Subsequent Lessons in Customer Success

A conversation with Guy Nirpaz. Guy is the founder and CEO of Totango, a leading enterprise customer success platform that enables companies to align around their customers, driving increased loyalty and lifetime value. Guy is also the co-author of Farm Don’t Hunt – a definitive guide to customer success that comes highly recommended for all [...]