“Automated CS” is not “Lower Quality CS” PracticalCSM2022-10-10T00:01:26+01:00Categories: Bite-sized Learning, CPD, Videos|Tags: Automated, automation, data, digital, high, information, low, Management, self-service, touch| Read More
What is a “Customer Segment” and why might I segment my customers? PracticalCSM2022-10-09T21:41:48+01:00Categories: Bite-sized Learning, CPD, Customer Success Strategy, Videos|Tags: automate, automation, Customer, group, high, journey, low, segment, tech, touch| Read More
