Customer Renewals and Retention/Churn

Definitions for the terms "renewals", "retention" and "churn" and a basic explanation of the CSM's role in maximizing renewals through increased retention and decreased churn. Customer Renewals and Retention/Churn

PracticalCSM2022-10-13T13:27:55+01:00Categories: Customer Success Fundamentals, Level 1|Tags: Calculation, Churn, Contract, Rate, Renewal, Retaining, Retention, Sales|

Land and Expand Sales Motions

Definitions for the terms "land" and "expand" and a basic explanation of the CSM's role in maximizing renewals through increased expand opportunities. Land and Expand Sales Motions

PracticalCSM2022-10-13T13:28:17+01:00Categories: Customer Success Fundamentals, Level 1|Tags: Expand, Land, Motion, pilot, Renewal, Sales, Selling|