Customer Lifecycle at Scale – Part 3
Scaling Customer Success Part 4
Part four of a four part training session on how to scale customer success. Includes discussion on cost effective ways to reach the majority of or even all customers with CS services, and on intelligent ways to segment customers by customer-centric criteria instead of supplier centric criteria
Scaling Customer Success Part 3
Part three of a four part training session on how to scale customer success. Includes discussion on cost effective ways to reach the majority of or even all customers with CS services, and on intelligent ways to segment customers by customer-centric criteria instead of supplier centric criteria [...]
Scaling Customer Success Part 2
Part two of a four part training session on how to scale customer success. Includes discussion on cost effective ways to reach the majority of or even all customers with CS services, and on intelligent ways to segment customers by customer-centric criteria instead of supplier centric criteria
Scaling Customer Success Part 1
Part one of a four part training session on how to scale customer success. Includes discussion on cost effective ways to reach the majority of or even all customers with CS services, and on intelligent ways to segment customers by customer-centric criteria instead of supplier centric criteria
The Move to an Outcomes Focused CS Service (Audio)
A conversation with Damian Mawdsley. Damian is Head of Sales and Customer Success at CASCAID, which is a leading developer of future readiness programs for schools and colleges in the UK and Europe. Damian and his team have recently transformed the way they provide customer success services to their customers by rethinking their customer segmentation [...]