What’s Wrong with Customer Success Today? (Audio)
A conversation with Dave Jackson. Dave is the CEO of TheCustomer.Co, which provides consultative advice to senior SaaS executives on how to build customer focused companies. His definition for “Customer Focus” being “everything a company does to profitably win, satisfy and retain its chosen customers”. In this conversation Dave casts his strategic eye over some of the patterns and trends within the CS profession and gives his opinion on what’s going well and what needs to be improved upon.