Discover a wealth of customer success knowledge through the PCSM Podcasts CPD Path. Hosted by our CEO, Rick Adams, this series features interviews with diverse CS experts. Gain insights on optimizing onboarding, reducing churn, and customer-centric initiatives. Stay updated on industry trends, sharpen your skills, and drive customer success. Join us on this journey to [...]

Conversations with book authors, hosted by Book Club Managers - Claire Volk, Gillian Taylor and Jade Ranjalahy.

Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special [...]

The one constant in life is change, and in fact the world seems to be changing more rapidly now than ever before. Just like for everything else, the change we see happening around us has implications for the Customer Success profession, not least because as CS professionals we tend to find ourselves working for companies [...]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing.

In this series, our CEO and Customer Success expert author Rick Adams records an informal, thought-provoking conversation with a different leader from within the CS space. Each month we carefully select a different topic that relates to what’s happening in the world of Customer Success Management.

CS Debates is a dynamic and engaging platform that brings together Customer Success Thought Leaders for insightful discussions. Dive into thought-provoking debates covering various topics crucial to the field. Gain valuable perspectives, innovative ideas, and practical strategies from these influential voices, empowering you to enhance your Customer Success approach and drive meaningful outcomes. Join the [...]