The Move to an Outcomes Focused CS Service (Audio)
CPD Path: PCSM Podcasts
Category: CS Conversations
Type: Audio
No: 14 out of 88 items
Duration: 50m
A conversation with Damian Mawdsley. Damian is Head of Sales and Customer Success at CASCAID, which is a leading developer of future readiness programs for schools and colleges in the UK and Europe. Damian and his team have recently transformed the way they provide customer success services to their customers by rethinking their customer segmentation strategy and becoming outcomes focused rather than product focused.
This training asset is worth 50 CPD Minutes