We’ve had a challenging couple of years and a crazy 2022. So what’s coming in 2023?
Will markets stabilize, have CS teams been affected by current changes, will layoffs and hiring freezes stop or are these trends a sign of bitter things to come?
We’re inviting four of the best CS leaders and influencers to debate and share some insights on what Customer Success will actually look like in 2023.
On Tuesday, the 6th of December at 8:30 AM PST / 11:30 AM EST* we will discuss in detail:
- What has changed in 2022 in the CS Industry?
- What opportunities were missed by most CSMs?
- What are the biggest challenges we will face in 2023, and how can we overcome them?
- Preferences between Sales-Led ⇒ Product-Led ⇒ CS Led
- 2023 CS Industry Expectations & Predictions
Speaker:
Maranda Dziekonski
Maranda is a a ground-up builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take both the team and the company to the next level. She has over 20 years of experience both working in and building world-class operations and extensive experience building and scaling teams in early and mid-stage startups.
Daphne Costa Lopes
Daphne is obsessed with delivering great experiences and excellent outcomes to clients. Before joining the Customer Success Leadership team in Hubspot, she headed Customer Success for a Payments Platform and her role there spanned GTM and Product.
Peter Armaly
Peter is a Senior-level Marketing and Customer Success professional with extensive experience working with wide-ranging clients of both SaaS and On-Premise engagement models. An industry researcher for client engagement best practices.
Philipp Wolf
As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data.
Host:
Irina Cismas
Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.
