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Beyond Support: How Online Communities Drive Customer Success

August 9, 2023 @ 6:00 pm - 7:00 pm UTC+0

| Free

On one hand, there’s delighting your customers and on the other, there’s growing your revenue. And achieving both in one masterstroke is what many modern brands are focussing on in this highly competitive landscape.

Online communities have emerged as the new ‘gold standard’ for brands to improve customer experience and win their loyalty. A thriving community brings about numerous advantages for businesses. As customers engage and connect within the community, their loyalty to your company grows stronger. Additionally, through sharing best practices for using your product, they foster closer relationships with one another.

So join us for an exclusive webinar where leading community experts will share their take on how brands can harness the power of communities to make their customers successful.

Here’s what our experts will touch base on:

– Online communities + customer success: what’s the catch?
– Building connections with community members
– Hitting the CX bull’s eye with a long-term retention strategy
– The game plan for improved community conversations at every touchpoint
– Making your products successful with community feedback
– Identifying user challenges with effective moderation


– Omaïma El Kabili-Global Customer Engagement Leader, Schneider Electric
– Brian Oblinger-Chief Community Officer, Strategic Consultant
– Varun Luthra-Country Manager, ANZ Region, Grazitti Interactive

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