How to hire, develop and grow high performing teams in Customer Success
Agenda
1. Why people quit Customer Success and the early signs to look out for.
2. What motivates people and the keys to peak performance.
3. The different roles of Customer Success and what to expect and competences required.
4. How to build career paths and enable continuous development and personal growth.
5. Leadership in practice: one-by-ones, development plans and team reviews.
