Wednesday, Nov 30, 2022, 2:00 – 3:00 pm EST
Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals – and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with ChurnZero’s CX team, fresh from re-segmenting their entire customer base to enhance and scale their engagement and deliver a best-in-class customer experience.
- Customer segmentation approaches
- CSM assignment methodology
- Project management and roll out plans
- Feedback and data analysis
P.S. This was one of our most popular sessions from BIG RYG 2022 last month, so we wanted to open up this content to a broader audience for those who were not able to attend. Now’s your chance to catch this not-to-miss session!