loader image
Loading Events

Lessons learned from a big a$$ book shift

November 30, 2022 @ 7:00 pm - 8:00 pm UTC+1

| Free

Wednesday, Nov 30, 2022, 2:00 – 3:00 pm EST

Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals – and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with ChurnZero’s CX team, fresh from re-segmenting their entire customer base to enhance and scale their engagement and deliver a best-in-class customer experience.

Key takeaways:

  • Customer segmentation approaches
  • CSM assignment methodology
  • Project management and roll out plans
  • Feedback and data analysis

P.S. This was one of our most popular sessions from BIG RYG 2022 last month, so we wanted to open up this content to a broader audience for those who were not able to attend. Now’s your chance to catch this not-to-miss session!

Share This Story, Choose Your Platform!