What happens when you play a childhood game of telephone? The message distorts dramatically from person to person. Learn how to create a seamless experience from Sales to CS by programmatically capturing necessary information early in the customer journey. Join Bill Thrash, SVP of Customer Success at Critical Start, to find out how to:

• Utilize tools to ensure key insights are never left out during internal knowledge transfer
• Leverage these insights to hit the ground running during implementation
• Create an ongoing system of record to help aid in driving customer outcomes

Speaker:

Bill Thrash – SVP of Customer Success at Critical Start