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Secrets to Driving Customer Retention

August 11, 2022 @ 5:00 pm - 6:00 pm UTC+0

| Free

Want to know the secrets to keep customers happy and driving growth? Learn how Schneider Electric cracked the case and launched their cloud-based SaaS by incorporating proper data instrumentation and in-depth analytics to help them adapt quickly and achieve predictable growth.

Join Mike Sturm, Sr. Enterprise CSM from Totango, and Raymond Xie, Customer Success Operations Manager at Schneider Electric, as they share highlights on how leveraging analytics and measurement with their customer success platform helped Schneider Electric achieve a 100%+ renewal rate. Whether you’re a new or mature SaaS company, you’ll get ideas on actionable analytics you can use to improve your customer experience along their lifecycle.

You’ll learn how to:

  • Use best practices to get started with Totango
  • Improve customer satisfaction
  • Act on your customer analytics

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