When it comes to monitoring your customer’s success, there are about a million and one things you need to be aware of. From day-to-day behaviors such as account usage to subtle changes in satisfaction and sentiment, each is a piece of the puzzle that comes together to form the snapshot success. And the secret recipe to seamlessly having relevant data during the most critical time is simply a cup of customer segmentation, a dash of playbooks, and a sprinkle of automation.
Join this 20-minute webinar with Han Yi, Account Executive at ChurnZero, to learn how our top features can help you monitor, understand, and proactively act on critical customer behavior.
In this webinar, you’ll learn about:
- The events affecting customer health that CSMs can easily monitor
- Creating customer segments to identify customer needs instantly
- Utilizing alerts and playbooks to prevent disengagement through automation