With nearly 80% of revenue coming from existing customers, customer success seems to be an underutilized role. So how can you become advocates for the growth and realize your customers’ value? 📈 We’ll reveal all in our session on Wednesday, September 14 with Corporate Visions. 📅 8am PDT | 11am EDT | 4pm BST - [...]
Presented by Alex Clemente, Managing Director, Harvard Business Review Analytics Services | Declan Ivory, Intercom | Ali Biggs, Intercom About this talk How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, who surveyed enterprise executives and department leaders to learn the challenges faced [...]
72% of B2B buyers say they prefer a rep-free purchase experience, indicating they are embracing online research and digital commerce buying, according to Gartner research. However, B2B buyers struggle to make high-quality purchases due to factors such as environmental uncertainty, organizational change, fractured group buying dynamics, and exposure to conflicting information. B2B marketing leaders should [...]
Overview Remote work is a lasting change emerging from the response to covid-19, having sustained businesses around the world when restrictions on activity forced abrupt changes in their business models. Now, as businesses explore the future of remote and hybrid work, the tug of war between culture and work-life balance begins. For workers, hybrid work [...]
Delivering an outstanding customer experience has become table stakes for fintech companies to be successful. In this webinar, we will dig into how fintech companies should think about scaling customer support operations. We will be joined by Norah Ikoh, Head of CX Operations at Kuda Bank and Olaseike Ibojo, Customer Success Manager, Disputes at Paystack, [...]
It can be hard to close deals quickly, especially if you're not sure how to communicate the value of your product. Most salespeople try to sell on features instead of benefits, which can lead to a lot of wasted time and effort. Plus, it's tough to know what really matters to buyers. In our webinar [...]