The Digital Experience Platform (DXP) is an emerging technology that is essential for taking B2B ecommerce to the next level of performance. A DXP serves as the glue that integrates multiple digital systems (customer, product, content platforms) in a way that maximizes the customer experience and the revenue value of their shopping activities. Like any [...]
Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? We ask Jeff Heckler, Director of Customer Success at MarketSource Inc. “Think about what the key activities are for account managers, who handle overall customer post-sales, and customer success managers, who are focused on driving value for your customers. Handover, qualifying [...]
The single most precious resource we have is "time" because without it we can do nothing at all, and we have a finite amount of it available to use. As such we need to maximize the value we get out of the time we have available. The purpose of this session is to provide students [...]
Operationalizing and optimizing your CS organization can take many forms. How do you want to take advantage of technology? Where can you add digital touchpoints? And where is the human element truly needed? Join us as we discuss how you can create a bionic CS organization and learn how: Where to use digital vs human touchpoints What [...]
Sponsored by: Gainsight Join us October 26, 2022 11:00 AM PT / 2:00 PM ET With current market conditions, some of the best companies are asking their customers what more can we do to help? Join us on October 26 to hear Gainsight’s Senior Director of Customer Success, Mike Maday, as he sits down with [...]
How are Customer Success leaders measuring success? What are CS team's top priorities today? When are CS teams adding operations? Get answers to these questions and more in the third annual CS Leadership Study conducted by Churnzero and ESG with support from Higher Logic Vanilla and involve.ai. This year's report features insights from more than 1,000 [...]