Presented by Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe About this talk Customer education helps with customer retention, product adoption, word of mouth referrals and more - but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and [...]
Presented by Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe About this talk Customer education helps with customer retention, product adoption, word of mouth referrals and more - but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and [...]
Great customer success managers know how to prioritize their tasks and focus on the ones that will have the biggest impact on their customers. But which tasks get you the result you want? Which strong habits help you focus on the right activities to consistently deliver excellent results for your customers? Agenda In this webinar, we [...]
Pricing fluctuations, supply chain disruptions, the continuing labor crisis––these volatile market conditions are creating unprecedented uncertainty in the field service industry as we begin the new year. Service leaders want to know what lies ahead, especially at a time when customer experience is paramount. Join us on Thursday, January 12, as we discuss how 2022 [...]