On one hand, there’s delighting your customers and on the other, there’s growing your revenue. And achieving both in one masterstroke is what many modern brands are focussing on in this highly competitive landscape. Online communities have emerged as the new ‘gold standard’ for brands to improve customer experience and win their loyalty. A thriving [...]

Join us August 9, 2023 11:00 AM PT / 2:00 PM ET Renewals are often the largest source of revenue for SaaS companies, and there is clear evidence that the channel can positively impact financial performance. However, many companies struggle to deploy business practices that promote achievement of high renewal rate performance with their channel [...]