Research indicates that while only 2% of sales conversions are made during the first point of contact, roughly 80% develop between the 5th and 12th contact attempt. To generate the most ROI from lead gen activities and increase conversion rates, demand generation marketers must drive quality engagement with priority contacts and enable their sales colleagues [...]
Pass the Baton, not the Buck: Driving Sales to Post-Sales Alignment In this 3-part Totango webinar series, we will be exploring the world of Sales to post-Sales alignment, compiling tactical lessons, downloadable templates, and tangible best practices learned across hundreds of Totango customers. Once your alignment framework is in place, the next challenge is buy-in. [...]
For years, you've been saying it: Customer Success can't solve churn alone. You've witnessed firsthand how sales overpromises, product gaps, and organizational silos undermine even the most dedicated CS efforts. Now, we have the data to prove it. The Data Reveals: • Churn is a Systemic Issue • Product is Key • Broken Promises Kill [...]
Overview Challenges Customer Success leaders struggle to predict churn and act on insights fast enough. Fragmented data and manual workflows slow response times—AI agents solve this by automating action and bridging teams across support, delivery, and success. Summary This webinar explores how AI agents are transforming Customer Success by moving from passive insights to proactive [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
AI is shaping how customer teams work and scale. Join You Mon Tsang and Abby Hammer for a first-hand look at how ChurnZero's AI Agents turn complexity into clarity; automating routine work, surfacing insights, and taking action so you can focus on strategy, relationships, and growth. You'll get an inside tour of ChurnZero's new AI [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
AI Agents are transforming how Customer Success teams work — from surfacing risk signals to drafting personalized outreach and automating routine tasks. Join this interactive, small-group workshop (limited to 15 participants) to explore how you can design and launch your own Customer Success AI Agent. Together, we’ll: 💡 Break down what an AI Agent is [...]
Every CS leader wants to scale, but how do you do it without losing the quality, trust, and outcomes your customers expect? In this session with Gainsight’s SVP of Strategy and Market Development, and MoEngage’s Sr. Manager of CS Enablement, learn how top teams are using intelligent agents and AI to reduce cost to serve, streamline operations, [...]
🌆 Vancouver Customer Success Community: “AI Across the Customer Journey” Join Vancouver’s growing Customer Success community for an evening of learning, inspiration, and networking — featuring three rapid, high-impact talks on how CS leaders are applying AI across the customer journey. This session moves beyond theory and into real-world applications, covering how AI can accelerate [...]