A Real-world Transformation Journey with UCAL Consolidated automation strategy by migrating from UiPath to Oracle Integration In this one-hour webcast, Oracle, UCAL, and OneGlobe come together to explore how Oracle Integration with native Robotic Process Automation (RPA) can modernize labor-intensive, business-critical workflows—without introducing additional platforms or technical debt. With OneGlobe’s implementation expertise, UCAL automated two high-impact processes: Goods Receipt Note (GRN) Consolidation and Sales [...]

In this fireside chat, Totango CEO Keith Frankel and Appcues CEO Ryan Barry will dig into what’s really breaking customer journeys... and why value, not lifecycle stages, should drive the experience. From value-first growth to engagement and personas to lifecycle alignment, they’ll focus on how teams can stop treating customers the same, without sacrificing scale. [...]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]

AI is rapidly making its way into Customer Success teams, but most leaders are still unsure how much value it's actually delivering. In this webinar, Rod Cherkas, author of The Chief Customer Officer Playbook and REACH, will share insights from Wave 1 of his AI in Post-Sale benchmark research, based on responses from ~190 CS and post-sale leaders across [...]

Too often, legacy CRM systems trap teams in a cycle of manual data wrangling, disconnected tools, and frustrated customers. The result? Declining productivity, poor experiences, and missed revenue opportunities. Watch this series to learn how to transform your CRM

Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. In this candid conversation, Mark Ward, Managing Consultant at Revenue Arc, and Glenn Haertel, Global Head of Sales at memoryBlue, unpack what it really takes to build high-performing sales teams in today’s complex, fast-moving environment.

The gap between insight and action is solvable...once you understand how scattered knowledge can wreak havoc on execution. Drowning in customer feedback, performance metrics and operational data, but still struggling to turn any of it into real change? Many teams have plenty of insight, but execution breaks down when the information people rely on is [...]

In this live session, we’ll go behind freshly released data to unpack what’s really changing, and why digital customer success, education, and community are moving from supporting roles to center stage in 2026. You’ll hear directly from leaders actively changing how teams are structured, how community-led education works, and how success is measured in practice. [...]

In this unfiltered conversation, John Bishara from Seismic will share how adopting an AI-native CRM transformed their customer service operations, delivering faster resolutions at lower cost. You’ll also hear from our experts on why service teams get stuck in fragmented workflows and manual triage, and how AI agents are changing the experience by resolving issues [...]

AI is increasingly part of the customer success conversation, but for many teams and leaders, it’s still early, and the impact is hard to explain. Join Gainsight alumnus Rod Cherkas, CEO of strategy consulting firm HelloCCO and author of The Chief Customer Officer Playbook, Josh Schacter, SVP of Strategy and Market Development at Gainsight, and Casandra [...]