Too often, legacy CRM systems trap teams in a cycle of manual data wrangling, disconnected tools, and frustrated customers. The result? Declining productivity, poor experiences, and missed revenue opportunities. Watch this series to learn how to transform your CRM
Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. In this candid conversation, Mark Ward, Managing Consultant at Revenue Arc, and Glenn Haertel, Global Head of Sales at memoryBlue, unpack what it really takes to build high-performing sales teams in today’s complex, fast-moving environment.
The gap between insight and action is solvable...once you understand how scattered knowledge can wreak havoc on execution. Drowning in customer feedback, performance metrics and operational data, but still struggling to turn any of it into real change? Many teams have plenty of insight, but execution breaks down when the information people rely on is [...]
In this live session, we’ll go behind freshly released data to unpack what’s really changing, and why digital customer success, education, and community are moving from supporting roles to center stage in 2026. You’ll hear directly from leaders actively changing how teams are structured, how community-led education works, and how success is measured in practice. [...]
Learn how artificial intelligence can enhance customer service and experience. This workshop focuses on using A.I. tools, like chatbots, to provide 24/7 support, resolve simple issues, and deliver personalized interactions through intelligent automation. Gain a professional edge with this expert-led, self-paced online workshop and earn a micro-credential that showcases your skills and sets you apart [...]
In this unfiltered conversation, John Bishara from Seismic will share how adopting an AI-native CRM transformed their customer service operations, delivering faster resolutions at lower cost. You’ll also hear from our experts on why service teams get stuck in fragmented workflows and manual triage, and how AI agents are changing the experience by resolving issues [...]
AI is increasingly part of the customer success conversation, but for many teams and leaders, it’s still early, and the impact is hard to explain. Join Gainsight alumnus Rod Cherkas, CEO of strategy consulting firm HelloCCO and author of The Chief Customer Officer Playbook, Josh Schacter, SVP of Strategy and Market Development at Gainsight, and Casandra [...]
Are your revenue teams fully aligned with your buyer’s journey? 💰 Disconnected systems, rigid processes, and slow response times aren’t just frustrating buyers - they’re leaving revenue on the table. In this complimentary live session with LeanData, we share how RevOps leaders are aligning revenue, marketing, and sales operations teams around the buyer journey. Gain practical insights [...]
At first, it feels efficient to run Partner Success inside Customer Success. Then the partner channel grows and everything gets blurry: who owns onboarding, enablement, renewals, expansions, and escalations? Partners ramp slower. CS gets pulled into channel firefighting. Customers feel the gaps. On Friday, March 13, 2026, at 12:00 PM ET, Ella Eng will discuss [...]
Join our webinar to discover the NBA Framework™: a decision-making model built for customer success leaders navigating complex customer challenges, shifting priorities, or career-defining moments. Grounded in a sport-inspired mindset where momentum is paramount, this framework steers you from overwhelm to action by focusing on one thing: the next best play. Through three clear steps [...]