With businesses today under increasing pressure to drive efficient growth, developing a customer data maturity roadmap is essential for unlocking new revenue, engagement, and optimization opportunities. But where do you start? Discover how Twilio Segment’s #1 Customer Data Platform (CDP) helps businesses like FOX, Instacart, Levi’s and more implement data-driven strategies with a three-step customer [...]
Description: Industry Insights, DXP Helpful Hints, A Case Study of Success
Join ChurnZero and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to [...]
Companies continuously look for ways to keep pace with market changes and stay ahead of the competition as they expand and grow their financial footprint. There are many obstacles for businesses to overcome such as changing economic conditions, increasing inflation, and attracting and retaining employees with the appropriate skills—all while ensuring they are focused on [...]
About Join us for a virtual coffee break and meeting of Customer Success leaders as we discuss digital customer education programs. The goal of this virtual RYG is to bring together the leaders (directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we [...]
Join ChurnZero, Torqata, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want [...]
When Thursday, June 22 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Join Rick Adams in the June edition of "Customer Success Leadership Conversations" as he chats with You Mon Tsang, CEO at ChurnZero, in a live webinar exploring how AI can enhance and streamline customer success management. This discussion will cover best practices for implementing and adopting AI and is perfect for customer success leaders, executives, [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
In today's hyper-competitive business landscape, driving revenue and fostering long-term customer loyalty are fundamental for sustainable growth. Traditional approaches to customer success for low-touch accounts often rely heavily on automated systems, self-service portals, and chatbots, delivering a poor experience by neglecting the essential human element that builds strong customer relationships that produce better financial results. [...]