AI is Changing the Economics of CS The Intercom Team is thrilled to invite you to an in-person event in San Francisco on December 4th where we’ll unpack the findings of our latest guide: "The New Economics of Customer Service". This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded [...]
Brands are amplifying their digital CX investments to better engage customers and inspire loyalty. According to a recent Gartner report, the value of digital customer experience is projected to soar to $13 billion in 2024, marking a substantial surge from the $8 billion invested in 2020. Elevating your customer relationships through memorable digital CX not [...]
Why Attend 92% of leaders believe that in 2024, AI-powered Agent Assist and knowledge management will be the most impactful tools for boosting employee satisfaction and performance. AI-driven knowledge management empowers agents with real-time insights, enabling them to deliver personalized, meaningful support. By surfacing the right information at key moments, agents can transform interactions and [...]
Welcome to the ccw EXECUTIVE Exchange The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
The Gateway to Unparalleled Community Connection Make memories at Pulse Europe—where 1,000+ Customer Success, Go-to-Market, and Post-Sales professionals come together for 2 full days of networking, learning, and fun. With access to the brightest minds in tech at Pulse, you’ll leave inspired and energized.
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career. We’re bringing together the brightest minds in customer success for two days of unrivaled [...]
Join us on Thursday at 1pm ET, November 14, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]
From traditional guilds to modern digital platforms, communities have always been the bedrock for professional growth and innovation. These networks have evolved from physical marketplaces to today's business communities, but their core purpose remains unchanged: connecting professionals to share knowledge, establish best practices, and accelerate success. In our upcoming CSM Corner session, we'll explore how [...]
Webinar Overview AI is changing the economics of customer service by breaking the linear growth model. Support teams no longer have to grow headcount and drive up costs to meet demand. With AI tools, they can offer high-quality support at scale in an efficient, cost-effective way and fuel powerful customer experiences that provide compounding long-term [...]
Back by popular demand from ZERO-IN 2024, join us for an encore session that empowers CS leaders to foster growth, resilience, and ownership within their teams. Transform customer losses into team learning by empowering your CSMs to own both wins and losses. Learn how to create a churn analysis template to use for professional development [...]