An increasing number of technology companies are hiring Chief Revenue Officers (CROs) to lead their revenue generation efforts. Sales and customer success teams, specialists, and partners all have key roles to play, but someone must see the big picture and coordinate their efforts. When the various customer-facing roles exist in their own silos, the effort [...]
Since TSIA started its XaaS Channel Optimization research efforts in the spring of 2019, TSIA has been on a quest to find the “North Star” of partner ecosystem practices for XaaS. Many companies are trying various approaches to building out ecosystems, estimating multipliers to depict their ecosystem’s network effect, launching marketplaces, and putting in place [...]
Join our host Minna Vaisanen and her guest Deborah Andrews, Director, Customer Office Operations at Unit4, as they discuss the latest hot-topic in CS, Strategic Customer Success Operations. In particular, the conversation will focus on driving efficiencies, growth, and KPI though CS Ops and talk about the real why behind the need for of CS operations!
Our guest for February is Tae Hea Nahm and our topic is The Importance of Customer Success Management from an Investor's Perspective. Tae Hea is co-founder of investment company Storm Ventures, which invests in early-stage B2B tech and SaaS and they've created around 10 unicorns in the last 20 years. Prior to this, Tae Hea [...]
About Over the past few years, the discipline Customer Success has exploded. As the industry grows, so do the open roles—and the number of people applying for those lucrative positions. So what does it take to thrive in this emerging field? How is it different from customer service, or customer support? What is customer success [...]
Embracing the new future of privacy means embracing privacy software // Live Thursday, March 2 at 11am PT / 2pm ET With a predicted recession looming as we start 2023, companies and employees alike are feeling pains as they face budget cuts and layoffs. And with smaller budgets comes increased scrutiny on cost-center teams not traditionally [...]
🗓 Date: March 8, 2023 📍Venue: Virtual What is Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one virtual room to share their success stories, best practices, and greatest challenges. Harness the power of virtual events from the comfort of your own home, form genuine connections, and gain valuable insights [...]
ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive [...]
Welcome to the Second Annual Success Summit: A conference focused on the latest trends, strategies and techniques to drive customer success, where you'll gain valuable insights, knowledge, and strategies to take your career to the next level. Whether you're looking to land a job as a customer success manager or you're a seasoned professional looking [...]