Our guest for February is Tae Hea Nahm and our topic is The Importance of Customer Success Management from an Investor's Perspective. Tae Hea is co-founder of investment company Storm Ventures, which invests in early-stage B2B tech and SaaS and they've created around 10 unicorns in the last 20 years. Prior to this, Tae Hea [...]
About Over the past few years, the discipline Customer Success has exploded. As the industry grows, so do the open roles—and the number of people applying for those lucrative positions. So what does it take to thrive in this emerging field? How is it different from customer service, or customer support? What is customer success [...]
Embracing the new future of privacy means embracing privacy software // Live Thursday, March 2 at 11am PT / 2pm ET With a predicted recession looming as we start 2023, companies and employees alike are feeling pains as they face budget cuts and layoffs. And with smaller budgets comes increased scrutiny on cost-center teams not traditionally [...]
🗓 Date: March 8, 2023 📍Venue: Virtual What is Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one virtual room to share their success stories, best practices, and greatest challenges. Harness the power of virtual events from the comfort of your own home, form genuine connections, and gain valuable insights [...]
ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive [...]
Welcome to the Second Annual Success Summit: A conference focused on the latest trends, strategies and techniques to drive customer success, where you'll gain valuable insights, knowledge, and strategies to take your career to the next level. Whether you're looking to land a job as a customer success manager or you're a seasoned professional looking [...]
What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and your organization’s growth. Speakers [...]
Driving excellence in customer success "Customer Success Collective couldn't have done a more amazing job creating a CS community that's modern, collaborative and representation from some of the smartest leaders in customer success. Can't wait for the next event!" Co-Founder & CEO, Catalyst What is the Customer Success Festival? Whether you’re tackling onboarding, churn [...]
ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]
A shift at the top of your customer's team is the single biggest predictor of customer churn. But it doesn't have to be that way! In this webinar, Ali Cudby of Alignmint Growth Strategies, will share the proven formula for successfully navigating this key inflection point, and turning it into a moment to win a [...]