Professional services organizations have been on a growth trajectory over the last few years. However, with economic headwinds on the horizon, it has become imperative for professional services organizations to proactively prepare themselves to manage growth and profits in the turbulent economic conditions ahead. According to TSIA, even though 73% of B2B technology companies expect [...]
Understanding what it means to have a service orientation, and mastering the fundamentals of service are critical to people in Customer Service, Customer Support and Customer Success, but also on sales, marketing, finance and HR. Join LinkedIn Learning Instructors Chris Croft (Customer Service Mastery https://bit.ly/3SF01IA )and Robbie Kellman Baxter (Develop a Service Orientation https://bit.ly/3fspS8l ) [...]
We are often told by our students that they are tasked with getting in front of more senior business decision makers and holding more business outcomes-relevant conversations with those BDMs. We believe that this is a great thing to aspire to… but how is it achieved? Join our CEO and award-winning author Rick Adams as [...]
During this Master Class, guest Emilia D’Anzica, Author and the Founder and Managing Partner of Growth Molecules™, will join us for a highly interactive and high impact power workshop on success planning. Companies are becoming hyper-focused on protecting their current customers as we go into 2023 with uncertain economic times. One of the best ways to do this is [...]
Selling is hard. How to stay on top of minds when most of the sales motion is done remotely, digitally? How to cut through the noise and stand out from the crowd when attention span is the most expensive currency? Salesloft is the all-in-one sales engagement platform where sellers engage with buyers from first communication [...]
An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge. This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes [...]
Learn tips, tricks, and best practices to drive digital scale with these Gainsight automation tools: Drive automated communication with Journey Orchestrator Reduce friction by engaging customers with in-app communication (PX Essentials) Combine digital outreach with just the right human touch
Presented by Peter Dalton, Relationship Manager, Intercom | Marie O'Dwyer, Customer Success Manager, Intercom About this talk Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature. Join the Intercom team for an in-depth session about our powerful new Surveys message type, and [...]
Removing friction from customer journeys with preventive support care is how leading SaaS businesses increase renewals and expansions. Delighting customers may create “feel good” moments but has low impact on repeat business. Preventive care comes from a combination of both support agents and success managers taking action and also from AI-automated engagement within the product. [...]
Join us January 11, 2023 11:00 AM PT / 2:00 PM ET The requirement for technology companies and service providers to perform at expected levels on day one of service has never been more clear. As more and more providers are migrating up the offer continuum toward outcome-based services, the tolerance for “learning on the [...]